EasyClosets Reviews

This is a really bad experience for me, I had ordered from EasyCloset for two rounds, the first time, it was delivered to my neighbor's house instead of my house. I had to pay for a handyman with truck to deliver to my house. Second round, the closets are damaged very badly. Sales are good(that's why I purchased twice), customer supports/service are slow and unresponsive too.

I have used EasyClosets for two projects in our home. First, I designed (with the help of their designer) a custom closet for our master bedroom. Second, I designed a complete laundry cabinet and sink set up for our laundry room. Both of these turned out beautifully. They have exceptional customer service, all materials precision cut and all hardware labeled and included. Everything came when and as promised. The instructional videos and manuals are just perfectly complete. I can't say enough about how great this company and their products are. The only advice I would offer someone considering this is to make sure your measurements are precise and understand that you need fairly decent do it yourself skills. It's not a project for someone who has only put Sauder furniture together. But if you take your time and follow their instructions completely you will save yourself thousands of dollars over having it done.

I purchased a house with easy closets. The layout didn't include very many rods. I sent in a list of rods and sizes that I needed and one of the worst closet customer service experiences I've ever been exposed to happened.

The proposal was incorrect

They blamed me

They were even resistant to send a new proposal.

No one would respond to my issues they just kept telling me they fulfilled the Invoice.

I have three more spaces to finish out and I'll go back to the higher end elfa.

The rods they sent were cut horribly with large shards on each end.

The price is a little high but the quality doesn't match and the customer service is like a flea market.

The product is decent, but you may not get what you ordered, or get it all at once. I ordered a closet that I designed using the online tool, and then purchased it. It allegedly shipped a week later, and there was a delivery date provided for 13 boxes, so I scheduled a knee surgery for a the Monday following the Friday delivery date. I just moved into a new home, so we really needed to have an operational closet. Notably, the order on the website indicated that the order had shipped and the UPS tracking number indicated that there were 13(!) boxes coming.

Those 13 boxes arrived last Friday, but when I looked at the labels, there were a total of 15 boxes in the order, so 2 boxes were missing.

I contacted the company, and asked them to overnight the missing boxes so I could complete the closet before my surgery (since the installation would require standing and drilling), but the customer service wasn't good at all. I received a short response with some screenshots saying that they had sent the missing boxes and they would arrive on Monday (the day of my surgery)... "Please confirm." I then began assembling and installing the closet anyway so we'd have something, and it would be a work in progress that I could finish later. I then discovered that one of the pieces was the wrong piece. There is only one wall that faces the closet door, so it shouldn't have the peg holes in it, but they gave me a finished piece for the side facing the back of the closet.

I sent another message to EC asking about this separate problem, and got a similar gruff response saying they could send me another piece, "please confirm." In other emails the CSR had answered questions about one issue but not another, so i repeated my unanswered requests and and got a rude response that she had gotten my email with all the issues (she just wasn't responding to everything).

Then I noticed that the hand pulls don't match the finish of the hardware i selected in the online tool. Awesome!

So I go back to the EC website and there's a pop-up saying there's a 20% off everything sale, a discount I didn't receive. So I email the CSRs that have been handling me, and told them about the drawer pull problem and asked if at minimum they could give me the 20% discount being advertised, and do something to make my experience a positive one, but didn't get any responses today.

What a disappointing experience. If you order from them, make sure you build an extra few weeks into your plan to account for problems if you have multiple problems like mine. And don't count on any kindness in the customer service, either.

We have just ordered our second EasyClosets organizers for our master bedrooms (2 separate homes). The product is well made, creating my own design with the tool was easy, the design review excellent. But, the best part, is that the boxes are all labeled, the product list complete - no missing parts, and the design and instruction booklets are easy to follow. My contractor told me it was the easiest system to install as a result of the superb packaging and organization. I couldn't be happier.

Working with the designer was great ordered was received with in two days instructions took alittle to get use to.

The biggest concern is they have no customer service after the sale. I have reached out 4 days in row with nothing but crickets. I would expect more for the dollars spemt

This experience could not have been better. GREAT customer service, strong website design tool, excellent pricing, fast delivery, and wonderful technical support. If you are seeking to update and upgrade your shabby old closet, you can't do better than EasyClosets.com.

I have ordered at least 12 orders with them over the years. They have gone downhill quickly, used to be 2 day shipping now close to 2 weeks but initial shipping date was 4 days late then additional 5 more days. As a contractor we depend on accurate shipping and delivery dates to keep our customers happy. Easy Closets now will tell you whatever you want to hear but will not hold up to their promises in addition to having incomplete orders and having to wait a week for replacements which entail another trip back to customer.

They ship custom cut closets the next day. Pieces arrived superbly packed. Had easy to use instructions. Takes some mechanical aptitude to assemble, but nothing daunting. Overall a great product, fast delivery, and good price. Only comment: I was installing between 2 fixed walls (reach in), and their builder makes you leave like 1/8" space. I decided to leave 1/2" just to be safe. It barely fit. Should have left 1" space overall, because wall surfaces are rarely truly flat and even. Their system should advice a little more margin.

I had this product professionally installed by my remodeling contractor. 5 years later, it fell apart during the middle of the night. (That will jolt you awake!). There was not any indication that anything was wrong. I had not added any addional weight to the shelves or hanging bars in that time. I contacted the company and complied with their request for pictures and information. I have spent now over a month trying to get some sort of help, but the "customer support team" seems to "loose" my emails or reports that "we just sent a reply" and nothing comes through. And yes, I checked all those spam folders on my computer. I'm not dumb, and I really think they just hope I will go away! NOT! Do not order from this company. Better to go to a brick & morter store where you can get some real help!